Is shopping with you secure?
Yes it is. We take online security very seriously, and our checkout offers a range of options for making a payment to us, which are all 100% secure. We also never store any of your personal card details, these are only seen by whichever payment processor you choose to use when placing an order.
The only thing that we will keep a record of is your order and your name and address, and these details are never shared with any third parties.
How can I place an order with you?
Placing an order with us is easy we accept all major credit and debit cards, and these can be used through a choice of payment methods - PayPal or Klarna. You DO NOT need to have an account with any of these to make a payment to us, and you will not be required to sign up for one either.
To place an order with us simply add any personalised details for the product on the personalise this item tab then add the product to the shopping basket and select a delivery method from the dropdown list, and then click 'Checkout Securely' to pay via Klarna. Alternatively click the PayPal button to pay with this instead.
Once you have placed your order you will receive a email confirmation from us.
Spelling, Dates & Grammar
It is essential that you double check your spelling, dates and grammar before adding your gift to the shopping basket as any mistakes made cannot be rectified once the order has been processed and we wouldn't like you to be disappointed with your gift.
We advise all customers never to use all capital letters as this can look untidy and difficult to read when the text shown is a script font, please note with some gifts this wouldn't be the case as all text on certain gifts will be printed all in capitals.
Please be aware when adding your personalised details that we can only use the standard alphabet and numbers any special characters will be ignored and printed as standard.
How long to produce my gift?
All our gifts are bespoke and made especially for you. This takes a little time so please try not to order at the last minute. The time it takes to make a product varies on the type of gift.
- Printed and embroidered items take around 1 day to manufacture.
- Nickel and Silver plated items take around 1 day to manufacture.
- Photo gifts take around 1-2 days to manufacture.
- All other gifts take around 1-2 days to manufacture.
Can I place an order over the phone?
Yes we are able to take payments over the telephone using a secure card payment system or we can take payment via paypal invoice, if you require anymore information we would be more than happy to help you with the checkout stage.
I would like to exchange or refund my order. How can I do this?
For full details on our exchanges and returns policy please click here.
Any other questions?
Please feel free to Contact us here